Nancy's Web If you don't know where you've been, how do you know where you are?

Dear Sir/Madam:

I have supervised staff and work production of multiple program units, providing leadership, direction, and technical guidance to ensure that quality technical service to customers and the program met its operating performance targets. I projected production, marketing efforts, and financial aspects of the program to ensure client satisfaction, continued program production backlog, and profitability of all projects within the program unit. I work well in a strong-matrix managed organization.

I have been responsible for the hiring, firing, performance appraisals, and pay reviews of systems programmers, software developers, business analysts, and testing specialists, ensuring high resource utilization, timely completion of development activities, and high customer satisfaction.

I have extensive management coursework and experience since my BS with many years in positions of project management and/or supervisory responsibilities. I am PMP (PMI) certified.

I have been responsible for programs with complex technical scope, and/or staff groups ranging from three to fifty professionals, support personnel, and management on projects of small to very large size and complexity, enhancements to these applications, and production maintenance. I have extensive experience in overseeing the design, development, and deployment of large applications, including application development processes and quality control. I have also managed hardware and software rollouts to as many as 1,800 seats across as many as 15 locations.

My experience includes technical and functional expertise: client/web architecture; working knowledge of databases, reporting, operating systems, and application solutions from planning through implementation; environment management, and coordination across multiple landscapes. I have worked in the finance, retail, manufacturing, automotive, and government sectors.

I have a demonstrated client orientation (even at the senior executive level) and the ability to deal effectively with client issues. I have experience preparing technical proposals, requirements documents, and scopes of work as well as executing complex projects in the information technology field. I have also demonstrated effective management of the account, ensuring that contractual service deliverables are met and executed. I strive to ensure that the product architecture and implementation are maintainable and extensible to accommodate future development and maintenance.

I have consistently shown a willingness and ability to quickly learn additional software products as needed, as well as being positive and self-motivated with an exceptional desire to win.

Nancy E. Wichmann, PMP
393 Totten Pond Rd., #202
Waltham, MA 02451
(781) 697-6344