Nancy's Web If you don't know where you've been, how do you know where you are?

• Letter 1 is from the Customer Project Manager on my last project for T.M. Floyd at BCBSSC.
• Letter 2 is from a Senior Analyst who was on the team for that project.
• Letter 3 is from the Systems Operations Director at BCBSSC.
• Letter 4 is a response to letter 3 from the Vice President for whom we worked.

Date: Monday, 9 February 2004 11:59am ET

To: NANCY.WICHMANN

Cc: *EPP, ANGIE.HALL, ART.LAMBERT, BOB.JOHNSON, JAMES.GELLER, SHARON.JONES

From: JEFF.BALDWIN

Subject: Nancy Wichmann - Thanks from EPP Team

Nancy

Just a quick note to express our thanks to you as Project Manager for the great job done on the Electronic Payment Process.

Art and I were your primary customer contacts, but you worked closely with the entire EPP Team.  You took the Team's thoughts and concerns and turned them into action throughout the entire BCBSSC organization, working closely with the individual EPP Team members, and individuals within numerous departments within IS, Florence and Surfside Operations.  The project involved numerous deliverables ranging from development of the scope and design, customer walk-throughs, progress and budget reporting, testing, quality control, change control, and problem solving.

Probably the most important aspect of your performance and success was your ability to communicate and resolve issues, needs and concerns between IS and customer staff.  You took the time to explain all sides and guide everyone involved towards a win-win solution.  When some ideas would have been costly and time-consuming, you counseled us to eliminate them or seek a more cost and time effective alternative.  The proof is in the pudding as the old saying goes - EPP is a reality and it would not have been done without your superb leadership of our effort. Many thanks from the entire EPP Team.

Jeffrey W. Baldwin

Director, Network Development

803-763-6545

This e-mail may contain confidential information and is intended only for the specified recipient(s).

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Wednesday, 11 February 2004 8:10am ET

To: DAVID.STRIEBINGER

From: JOHN.MCRAE

Subject: Excellant employment opportunity

David,

Don't see many people from the tower these days with TRICARE I/S relocated to Capitol Centre.  I hope things are going well for you.  I just celebrated my 5th anniversary with "The Ed" on Monday.  Time certainly does fly.  TRICARE is fighting the good fight at this time and we are attacking in all directions!

I wanted to take a minute of your time to notify you of a project leader who, as of this coming Friday, will be unemployed.  This project leader is Nancy Wichmann.  She is a South Carolina native with a long and successful background in I/S project management including employment with IBM.

Currently, Nancy is a contractor who has been at TRICARE for 17 months.  Her accomplishments here include the successful implementation of a large project known as the EPP (Electronic Payment Process) project.  I believe this project was the first to land on Nancy's desk after arriving at BCBS.  This project became a huge one and I was very impressed with Nancy's ability to coordinate the efforts of the many different areas within BCBS that were involved.

Nancy is currently applying for any available position within BCBS, for which she is qualified, and is willing to work as a FTE or consultant.

I respectfully ask that Nancy Wichmann be considered for any position involving project management within BCBSSC, and have attached phone numbers and the email address in which she can be contacted.  There are many who would be willing to give you an excellent reference.

Nancy has recently applied for positions within the commercial side.  I believe that if given the opportunity she can bring to the commercial side a strong and committed work ethic, and a valuable and professional set of skills that would greatly contribute to the successful future of BCBSSC.

Thank you for your time David.

Sincerely,

John McRae

TRICARE Membership & Billing Systems (TMBS)

X41619

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Date: Monday, 30 July 2003 7:55pm ET

From: FRANK.JOHNSTON

To: NANCY.WICHMANN

Cc: SHARON.JONES, JAMES.GELLER, RON.RUSHTON, TONYA.DORSEY, CAROL.WALLACE

Subject: EPP Implementation Doc

Nancy,

Congratulations on one of the best implementation documents I've seen around here in a long time i.e. EPP Deliverable I.  It is well thought out and a very solid plan. I particularly liked the 'trigger' events list and the procedures for each trigger.  I know this has been a particularly frustrating project.

Good job!

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Date: Tuesday, 31 July 2003 8:19am ET

From: RON.RUSHTON

To: NANCY.WICHMANN

Cc: SHARON.JONES, JAMES.GELLER, RON.RUSHTON, TONYA.DORSEY, CAROL.WALLACE

Subject: FW: EPP Implementation Doc

This is an extremely high compliment coming from this guy.  He's only complemented one other Project Leader in the 22 years I've known him.

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